If you are a fan of video games one of the best solutions for you will be the PS4. Even with the release of the new generation of consoles PS4 is still relevant because of the problems with the supply of PS5. The fact that there are still a lot of new great games for PS4. But even over the long lifespan of the console, there can still be some problems with it. One such problem is that your DualShock can keep disconnecting from the console.
Why this can happen
There can be a variety of reasons for this. From system errors in the console itself to malfunctions in the gamepad. The first thing you should do in this situation is to check your gamepad to see if it is charged. If possible, you should test its work with another console or connect another gamepad to your console and see if the situation repeats.
Resync and reset
If your gamepad crashes in the middle of a game, for example, don’t rush to restart your console and lose all progress on the level. You should first try to reconnect the controller to the console. To do this you need to:
- Find a cable with a micro USB connector
- Insert one end into the DualShock and the other end into the PS4
- Press the PS button on your controller
- It should turn on and connect to the console automatically
- If it does, you can continue to play the game without losing progress
If not, the next step is to reboot your console and reconnect your DualShock. To do this:
- Turn off your PS4 using the button on its front panel
- Remove the cable that connects the console and the controller from the PS4
- Then find something thin and sharp so it can fit into the small hole near the L2 button. This is where the reset button for the controller is located
- Press and hold the button for a few seconds
- Then plug the cable from your controller back into the PS4
- Turn on your PS4
- The gamepad will re-sync with the console
How to restart the console
If the previous methods didn’t help, the problem may be not with your controller, but with your PlayStation. The first thing you should do is to restart your console. It is very simple, just follow a few simple steps:
- Turn off your PS4
- While the console is off you need to press the power button until you hear two beeps. The first will be heard as soon as you press the button and the second will be heard after about 8-10 seconds. It is important to keep the button pressed at all times
- As soon as you hear 2 beeps you can disconnect your console from the power
- Leave it in this position for a few minutes. During this time the console will cool down and restart
- Next you need to reconnect the power cable to your console
- Then connect the controller to it via the USB cable
- Turn the console on, your gamepad should reconnect to it
Update your PS4
This problem is probably caused by a software error. Such problems still sometimes happen with PS4. The latest update can help in this case. Where the developers are trying to quickly solve such critical bugs. Here’s what you need to do to update your PS4:
- Use your spare controller or use the PS Remote Play app for your smartphone to go to “Settings“
- Next you need to select “System Software Update“
- Select “Update Now“
- If there are new updates available press “Next” and wait for the update to be downloaded to your console
- You will see a license agreement in front of you, click “Accept“.
- The update will install itself. Your console may restart.
