Samsung TV is a great choice for those who want to experience the world of the best features. Moreover, Samsung TVs are high-quality and trustworthy, so more and more users every day prefer Samsung TVs to others. The developers have provided users with a great option to do several things simultaneously.
The Multi-View feature is one of the most used ones on the Samsung TV. With its help, you can watch your favorite movie or TV show and browser through the Internet. However, like with any other option, users may face some issues with it. One of the most common ones is the issue with the sound. Fortunately, there are some ways to fix that.
What is Samsung TV Multi View
Samsung developers always care about the convenience of their users and try to develop new features that may give people a better user experience. One of those features is Mult View, which helps you to save time and do 2 things simultaneously. You may wonder how it works. Basically, everything is simple, the screen of your Samsung TV would be divided into 2 sections where you can broadcast the content from different sources such as Blu-ray, TV tuner, app, smartphone, game console, and live streaming.
However, some sound issues may be faced while using the Multi View feature. For example, the sound of your video content wouldn’t be loud enough or would be missing at all. In this case, you’ll need to solve the issue to experience the quality of your TV to its limits. There are 2 ways to fix sound problems: basic troubleshooting and advanced troubleshooting. This includes:
| Basic troubleshooting | Advanced troubleshooting |
| Checking the Mute Status | Power cycling your Samsung TV |
| Checking the Current Input setting | Checking the Current Language/Region setting |
| Checking for a connected headset | Running the built-in audio diagnostics test |
| Checking all physical connections | |
| Checking the Sound settings |
How to complete basic troubleshooting
Basic troubleshooting usually helps in most cases. All the methods are quite simple, however, before starting it, you should make sure that your remote control is paired to your Samsung TV. So, there would be 5 steps that should be tried one after another to find the one that would fix the issue. So, if you want to solve the sound issues of your Samsung MultiView, you should follow the steps which would be mentioned in the section below:
- Check the Mute Status
Often, many problems can be solved in the most simple way and users sometimes don’t notice this solution. So, it’s better to start from the most obvious thing. In case there’s a picture on your TV, but there’s no sound, it may be caused by having the “Mute” function enabled by the remote. So, to fix it, you should take your remote and unmute the TV. To do that, you should click on the “Mute” button again.
- Check the Current Input setting
If the steps above didn’t work, you can try to check the current input setting. You should understand that if your Samsung TV has been connected to a component that hasn’t been settled up, the speakers wouldn’t be able to process the sound in a proper way. So, to check the current input source, you should press “Source” on the remote and look through the functional inputs.
- Check for a connected headset
This is a common reason why users can’t hear the sound. Sometimes, people, especially, gamers tend to use headphones while using the TV or playing games there. Unfortunately, after all the deals have been completed, users often forget to take out the headphones from their TV, and, of course, later, they won’t hear anything as the sound would be processed through the headphones. So, to solve this issue, you should .check the headset port for any debris.
- Check all physical connections
If the steps above didn’t solve your issue, it’s time to take a look at all physical connections. This means that all connections between the TV and the hardware should be examined. This includes gaming consoles, satellite receivers, and cable TV boxes. It’s also important to take a look at whether all the connectors are plugged in in their places.
- Check the Sound settings
If the problem is still relevant, you should move to check the sound settings. You should make sure that the output is settled correctly. For example, if you use external speakers, you should admit it correctly in the settings to let the TV produce sound through them.
However, there may be cases when basic troubleshooting isn’t enough and the issue stays relevant. For these situations, you can always try advanced troubleshooting, however, you should make sure that the steps are completed properly. Let’s get down.
How to complete advanced troubleshooting
Advanced troubleshooting includes 3 steps that should help you with sound issues of your Samsung TV Multi View. These steps should help you to get rid of all sound issues that you may encounter while watching your favorite content and surfing the web. So, you should follow the steps which would be mentioned in the section below:
- Power cycle your Samsung TV
Sometimes, the easiest attempts are great solutions. Power cycling your device can fix many bugs and short or transient issues that may be not obvious. So, to do that, you should switch off your Samsung TV and take it out from the wall. After that, you should wait for a while to let the lingering charge in the capacitors or memory fade. Then, you should put the TV back in and switch it on.
- Check the Current Language/Region setting
It’s important to make sure that the correct language is set on your Samsung TV to be able to understand all the onscreen prompts and potions. To do that, you should click on “Menu” on the remote and look at the section dealing with setup. After that, you should locate the language/location setting, and ensure it’s set to “USA“.
- Run the built-in audio diagnostics test
Diagnostic tests can reveal many issues with your device. So, to do that, you should click on “Menu” on the remote, after that, you should tap on the “Support” menu. Then, you should click on the “Self Diagnosis” option and then tap on “Sound Test“. You’ll hear a melody out of the built-in speakers played by TV. If there’s a sound, then the TV’s components aren’t the root of the problem. If there’s no sound, it means that the sound circuitry is damaged in the TV, or the built-in speakers are impaired.
