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How does Grubhub food delivery platform work and what you should know

The Grubhub platform hosts more than 300,000 eateries. This number makes it one of the leading food delivery service providers in the country, on par with Instacart or Shipt. At last count, Grubhub had 25 million active users in 4,000 U.S. cities. Users are divided into two types: drivers and customers. As a driver, you can deliver food for a fee. To do this, you will need to complete a special registration form, set your own schedule, and try not to break your obligations to your customers. If you are a customer, then using a simple interface you can order food from any nearby eatery whenever you want.

How Grubhub was founded and by who

Grubhub is an on-demand food delivery service. This service can be available for both mobile and web-based platforms. An interesting fact is that the idea of founding Grubhub appeared because Matt Maloney and his partner Mike Evans decided to find a better way to order takeout than leafing through printed menus. So, in Chicago in 2004, they founded it. Even with the stiff competition with companies like Uber Eats and DoorDash, the company was able to establish itself in New York, Chicago, Boston, and Philadelphia. Right now, the company has several subsidiary brands that are also thriving. Among them are Allmenus, LevelUp, MenuPages, and Seamless.

How to order food in Grubhub

Like other services similar to Grubhub, the core of their service is to provide the infrastructure and logistics by which you can always order food from your favorite restaurant and have it delivered. To order food with Grubhub, you need:

  1. First, go to Grubhub.com or if you order from your phone to the Grubhub app.
  2. If you have an account, log in. If you don’t, register and confirm your account by clicking on the confirmation link, which will be sent to an e-mail specified by you.
  3. After logging in, enter your zip code or city. This way you can see which restaurants are nearby and then select from their menus the food you like. You can also search for restaurants by name or by type of food.
  4. After selecting the restaurant and food you like, scroll down the page and find the “Order Now” button. Click on it.
  5. After choosing the method of payment and filling in all the necessary information fields for payment, click “Place Order”. Please note that Grubhub cooperates with different companies and payment services. Among them Visa, Mastercard, Apple Pay, Google Pay, Venmo, and PayPal. This means you will surely be able to find the payment method which will be convenient for you.
  6. Confirm the order. Grubhub then sends emails and texts to both the customer and the driver who will deliver the order.

Once your order is ready, the driver picks up the food from the restaurant and delivers it directly to you. When you place an order with Grubhub, the payment goes directly to the restaurant. The cost of the courier is included in the price of the order.

It doesn’t take long to figure out the advantages of using Grubhub. It comes in handy when you want to have lunch at work, and you don’t have to go somewhere to buy food, you just have to make an order on your phone. In cases when your favorite restaurant doesn’t deliver, Grubhub can also help. Just find the right place in the app or on the website and your favorite food will be delivered to you at home. Given today’s pandemic situation, a service like this is becoming vital. In times when it is better not to risk going out of the house, what can be more useful than the opportunity to order a favorite salad or a burger at home.

Vladimir Sereda
Vladimir Sereda
Deputy Editor of Science Section

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