Forty years ago, many people couldn’t imagine a life where you could call your friend anywhere in the world at any time. It used to be that people had to look for pay phones or go home where there were landlines to make a call. Then came the cell phones, since then people can make calls from where they want and to whom they want, just by knowing the phone number of another caller. In modern times, in addition to regular calls, it is now possible to call via video chat. This is a very convenient way to talk to your loved ones because then you can see their faces and understand exactly what emotions they are experiencing.
Nowadays there are a lot of applications that allow you to communicate with your friends through video calls. Snapchat is one of the most popular tools for keeping in touch with friends and family these days. So when a Snapchat video call doesn’t work, it’s very frustrating. Sure, you can still send photos, but what about a video call or even a group call on Snapchat?
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Why is your Snapchat video call not working
It’s a common problem among Snapchat users that their video calls don’t work, in which case users are left without even the ability to voice chat. The worst thing is that it can happen at the moment when you need to share something, for example, you saw something and want to show it or you need to share something urgently. The most common problems in Snapchat include :
- Snapchat app crashing
- No way to login to Snapchat
- Cannot connect to the Snapchat server
- Cannot send snaps
As Snapchat is a web-based application, many issues are related to problems with the Snapchat app accessing Snapchat servers. Therefore, if you want to fix many bugs in Snapchat, including problems with not being able to make a call, you should start by checking your phone’s connection to the network.
Check if other applications are working and test your Internet speed with Speedtest. Most of the time, these problems are caused by a weak connection to the Internet.
What else can you do
If you don’t have Internet problems, there are a few more common fixes.
Check if your Snapchat application is up-to-date
Many problems can be caused by the fact that the problem appeared after the update. Usually, developers are quick to release hotfixes in these cases. Go to App Store or Google Play Market and check for updates for your app. Update it if needed. This should help solve the problem.
Restart your device
Often such problems can also occur due to conflicts between different applications. You can restart your phone so that all the apps are closed and the conflict should be reset.
Clear App Data and Cache
If the problem is due to a corrupted internal application then clearing the App Data and Cache should help. This is quite easy to do
- For Android:
- Go to Settings > Apps > Select Snapchat > Storage > tap on both Clear Data and Clear Cache.
- For iOS:
- Go to Settings > Select General > iPhone Storage > Tap on Snapchat > Under Documents & Data, select Delete App.
Check whether Snapchat is Down
Maybe there was a massive crash and the Snapchat app is not working at all. Try searching the web for information about this. If this is the case, you can only wait for the crash to end.
