Error code 14 means that the system couldn’t recognize your username or password when you tried to log in. This problem may occur even if you enter your credentials correctly.
What error code 14 is
Disney Plus allows you to stream content on four different devices simultaneously. Because you use the same username and switch between devices, the settings in the application database will fail. This is why you get this error that prevents you from logging into Disney Plus.
How to fix error code 14
Sign out from all your devices
First, I recommend you log out from all devices on which you are authorized in Disney Plus. This may help solve the problem with the error in the database settings. To do this, you will need to:
- In case you cannot log into your account from any of the devices available to you, log into your Disney Plus account on their site.
- Once logged in, select your profile icon in the upper right-hand corner.
- Once you select the profile icon, a menu will appear in front of you. Select “Account” from the options available there.
- Once there, click on “Logout from All Devices”.
- Enter your password to confirm this action and press “Log out”.
After all of this, try to log in to the device where the error occurred.
How to change your password
The solution to this error is to change your Disney Plus password. When creating a new password, it is important to create it in such a way as to get an “Excellent” security rating. In order to change your password, you must:
- Go to Disney Plus on any device where you are authorized.
- On the login screen, click on “Change Password”.
- Enter your old Disney Plus password to confirm the change.
- Enter the new password. It must contain at least 6 characters and include at least one number and special character.
- Click on Save.
Then use your new password to re-login on all devices where you have Disney Plus installed.
What to do if your account is new
If you just created a new Disney Plus account, and you see an error when you log in, it means that your account wasn’t activated. Go to your email account and follow the link Disney sent you to activate your account. It may sometimes happen that you have not received an email with an activation link. If this happens, check your spam folder in your email. If the email is there, open the email and click on the link. If the email isn’t in your spam folder or any other folder in your email, wait a little longer until it arrives. Perhaps there are failures on the server, or you have problems with your Internet connection. For these reasons, the activation email may come with some delay. If you have been waiting a long time for an email, it is most likely because you entered the wrong email address when you signed up for Disney Plus. Please register again.
