Streaming services have already changed the way you watch TV programs and movies. For a monthly subscription, you can now watch an unlimited number of movies and TV shows for every taste. Amazon Prime Video lets you watch movies and TV shows on-demand through an app that you must install on your Samsung TV. You also get original movies, TV shows, and other entertainment content.
If Amazon Prime Video doesn’t work properly on your Samsung TV, it will show an error code that indicates a specific problem. In some cases, the error code won’t show up at all. This means you’ll have to figure out what the cause of the problem is and whether you can fix it yourself or contact a technician.
So, here is how to fix Amazo Prime Video freezing on your Samsung Smart TV.
Why is Amazon Prime Video now working properly on Samsung Smart TV
Before you start fixing the problem, you need to understand why this problem has occurred and why the Amazon Prive Video application is not working correctly on your Samsung Smart TV. So, here are the possible reasons why Amazon Prime Video freezing or is now working at all on your Smart TV:
- Not enough memory on your TV. Uninstall apps that you are not using and clear all cache.
- Bad connection to the Internet. This can be fixed by unplugging the router from the network, then disconnecting and reconnecting it.
- The software on your TV is out of date. Check for available updates on your Samsung TV.
- Your account may be inactive. Make sure your subscription to the service is active.
- Problems with the app. Try uninstalling and installing the Amazon Prime app. Try logging in/logging out and exiting the app and closing it from the background apps and then restarting the app.
How to clear the Amazon Prime Video app’s cache on Samsung Smart TV
If you want to clear the Amazon Prive Video app’s cache on your Samsung Smart TV, you have to follow these steps:
- First of all, turn on your Samsung Smart TV.
- Then, press the “Home” button on your remote control and select “Settings”.
- After that, select “Apps” and press “System Apps”.
- Choose the app and select “Clear cache”.
- Press “OK” to confirm the changes.
How to check for Amazon Prive Video updates
Your Prime Video app may not have been updated for some reason, so updating it can help considerably. You can set your TV to automatically update all apps or check the Amazon Prime app specifically. So, if you want to update your Amazon Prime Video on Samsung Smart TV, you have to follow these steps:
- Go to the “Settings” menu.
- Select “Support” and then click on the “Software Update” option.
- Finally, set your Samsung Smart TV to update automatically.
How to check for Samsung TV’s software updates
After making sure that the Amazon Prime Video app is updated, you can try the following. There may be a problem with the Samsung Smart TV software, so you should exclude this option as well by checking if something needs to be done. The process may vary from TV to TV, but here are general guidelines for Samsung TVs.
- Go to the “Settings” menu.
- Select “Software Update” and click on the “Update” option.
Once you have completed these steps, the new updates will be downloaded and installed on the TV. This usually takes a few minutes, that’s why don’t turn off the TV until the update is complete.
How to reboot Samsung Smart TV
If you want to reboot your Samsung Smart TV, you have to follow these steps:
- Press and continue to hold the power button on the remote control for about 5 seconds until the TV restarts.
- If the problem still appears, unplug the TV completely. Then press the power button on the TV and release it.
- Wait 2 minutes and reconnect the TV power cord.
Also, check to see if you are using the correct HDMI cable if you have used one. If you are watching HD content, the cable must be rated HDCP 1.4 or higher, and if you are watching 4K content, you will need an HDCP 2.2 HDMI cable.
