Sorry, but this is a common problem. I still think that Netflix is one of the best streaming services, but the problem really exists and Netflix may keep crashing on your TV. There are various reasons why this may happen, but all of them lead to the one – your Netflix is keep crashing on the TV.
The good news is that I have some tips that may help you fix this problem.
Why does Netflix keep crashing on your TV
There are many reasons why Netflix may keep crashing, so there is no one standard way to fix this problem. Netflix can keep crashing because of an Internet connection problem, a conflict in the programming code, or a cache problem. Either way, you need to try different ways before you fix it.
What to do when Netflix is crashing on your TV
Check your Network connection
The first thing you can do is check the quality of the Internet connection. Since Netflix is a streaming service, it hardly depends on the quality of the connection. If there is a failure in the data transmission, it can cause the app to crash because it cannot load content.
And so, you have to correct your Internet connection. To do this you must reboot the router. Just go to it and press the power button to turn it off. After it’s off, wait a while and then turn it back on.
Restart the TV
If the problem has just occurred, it may be a temporary lag. To get rid of it, it might be enough to reboot your TV. Of course, this is not the most complicated action, but it might help, so why not give it a try?
Log out from Netflix account and then log in back
The problem on your Smart TV may be that you have not logged into your account correctly. Yes, it’s strange, but this problem often occurs. All you have to do is log out of your Netflix account and log in again.
That might solve the problem, so it’s easy enough to try.
Try Ethernet connection
The problem with the router might be a little deeper and rebooting won’t help you because the router itself has a problem.
In that case, you can use an Ethernet cable to connect to the TV and try watching Netflix with that Internet connection. In any case, Ethernet provides a better quality connection than Wi-Fi.
Replace your Wi-Fi router
Of course, it is not always possible to use an Ethernet connection. For example, if the TV is in an inconvenient location or if you simply don’t have a cable long enough.
In this case, you can move the Wi-Fi router closer to the TV and disable any devices that might interfere (such as microwaves). This can improve the quality of the connection so Netflix won’t crash on your TV.
If nothing from above helps, you can use this step to fix everything. All you have to do is uninstall and reinstall the Netflix app (if your Smart TV supports this).
To do this, do the following:
- Press the home button on the remote.
- Choose Netflix, click down twice, and press to remove the app
- Turn off the TV (don’t skip this step, if you don’t turn off the TV, the app won’t be removed from the TV)
- Turn on the TV, and push the home button again
- Scroll to Apps
- Choose Netflix and re-install the app