How to cancel an order on DoorDash

19 June, 2024

337

To cancel an order on DoorDash, follow these steps:

Content

Using the DoorDash App:

Open the DoorDash App: Launch the app on your mobile device.
Go to Orders: Tap on the “Orders” tab, usually located at the bottom of the screen.

Select the Order: Find and select the order you wish to cancel.
Cancel Order: Tap on “Help” or “Cancel Order” (the option may vary depending on the stage of the order).
Follow Prompts: Follow the prompts to confirm the cancellation. You may be asked to provide a reason for canceling.

Check Refund Policy: Depending on the stage of your order (preparing, on the way, etc.), you may receive a full or partial refund, or in some cases, no refund.

If you are unable to cancel the order through the app or website, or if you have any issues:

Go to Help: In the app or on the website, navigate to the “Help” section.
Contact Support: Choose to chat with a support representative or call DoorDash support for assistance.

Cancellation Policies: Be aware of DoorDash’s cancellation policies. If the restaurant has already started preparing your food or the delivery person is on the way, you may not be eligible for a full refund.
Timing: The sooner you cancel the order, the better your chances of receiving a full refund.

If you follow these steps, you should be able to cancel your DoorDash order successfully.

Order Status	Refund
Restaurant has not confirmed order, Dasher not assigned	Full Refund
Restaurant has not confirmed order, Dasher assigned	Partial Refund
Restaurant confirmed order, Dasher not assigned	Partial Refund
Restaurant confirmed order, Dasher assigned	No Refund

This table shows the types of refunds available based on the order status on DoorDash.